Returns Policy
Refund & Return Policy | Vida Nutrition UK
At Vida Nutrition, we are committed to providing high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we offer a 30-day return policy from the date of delivery.
Return Eligibility
To qualify for a return:
- The item must be in the same condition as received: unused, unworn, with tags, and in its original packaging.
- A valid proof of purchase or receipt is required.
Items returned without prior approval will not be accepted.
How to Initiate a Return
To start a return, please contact our customer service team at:
support@vida-nutrition.co.uk
All returns must be sent to the following address:
1C Clark Road, Wolverhampton, West Midlands, WV3 9NW, United Kingdom
Once your return is approved, you will receive detailed instructions on how and where to send your package.
Damaged or Incorrect Items
Please inspect your order upon delivery. If the item is damaged, defective, or incorrect, contact us immediately so we can assess the issue and arrange a resolution.
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns for:
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Perishable goods (e.g., food, flowers, plants)
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Personal care items (e.g., beauty products)
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Custom or personalised items
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Hazardous materials, flammable liquids, or gases
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Sale or discounted items
If you have any doubts about your item’s eligibility, please contact us before submitting a return request.
Exchanges
If you would like a different item, we recommend returning the original item for a refund and placing a new order separately.
European Union - 14 Day Cooling-Off Period
If your order was shipped to an address within the European Union, you are entitled to cancel or return your order within 14 days of receipt without providing a reason.
The returned item must meet the following conditions:
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Unused and in original condition
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With all tags and original packaging
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Accompanied by proof of purchase
Refund Process
Once your return is received and inspected, we will notify you of the refund status. If approved, a refund will be issued to your original payment method within 10 business days.
Please note: Depending on your bank or card issuer, processing time may vary.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at: